Category Archives: The TPS Report

Tell me where it hurts…

Posted on January 19, 2005 by andrew Leave a comment

I’ve come to the conclusion that providing tech support via phone or email is a lot like being a medical professional. The customer/patient describes their symptoms, and we diagnose accordingly. Which is why it always strikes me as funny that … Continue reading →

Life and times, The TPS Report

The Cubes

Posted on December 22, 2004 by andrew Leave a comment

Did you give up your Star Wars figures years ago? Or do you still keep them close by, concocting bizarre scenarios where Lando Calrissian is actually Glen from Accounting who’s been hounding you for the file on the Cloud City … Continue reading →

Randomness, The TPS Report

PUSH the tempo

Posted on September 30, 2004 by andrew Leave a comment

I’m trying to create a cheesy business acrostic for the word “push” regarding taking initiative at work. Here’s what I’ve come up with so far: Prepare data on the issue Understand the impact Seek the people who can get it … Continue reading →

Randomness, The TPS Report